Shipping policy
Shipping Overview
At Coraseren, we aim to make furniture delivery clear and straightforward, from order preparation to final delivery. This Shipping Policy explains where we ship, how shipping charges are calculated, how long processing and transportation generally take, and what to do if a delivery issue occurs.
Please review the following information before placing an order. The delivery estimates below are provided to help you plan your purchase and are not guaranteed arrival dates.
Delivery Coverage
We currently offer shipping within the United States. Please provide a complete and accurate delivery address when placing your order, including the recipient's name, street address, city, state, ZIP code, and contact details where requested.
Before ordering furniture, we recommend checking the product dimensions and ensuring that the delivery location has sufficient access space. Incorrect or incomplete address information may affect delivery arrangements or cause delays.
Shipping Fees and Free Shipping
Our standard shipping charges are based on the order amount as follows:
- Orders below $101.93 are charged a shipping fee of $11.19.
- Orders of $101.93 or more qualify for free standard shipping.
The applicable shipping charge will be reflected in the order total during checkout. Please review the final amount before submitting your purchase.
The calculation of the free-shipping threshold follows the applicable checkout rules. If a particular promotion or product listing specifies different shipping conditions, please review those details before completing the order.
Order Processing Time
Please allow 2–4 business days for order processing before shipment.
Processing may include order review, preparation, and dispatch arrangements. Processing time is separate from transportation time and should not be interpreted as the time required for the package to arrive.
Business days exclude weekends and applicable public holidays. If additional information is needed to process an order, this may affect the time required before dispatch.
Shipping Carriers and Transit Time
We use DHL and FedEx for shipping arrangements. The carrier used for a particular shipment may depend on the applicable logistics arrangements.
After dispatch, the estimated transit time is 10–13 business days. This is an estimate rather than a guaranteed delivery date. Carrier operations, weather, seasonal demand, transportation disruptions, and other circumstances may affect the actual arrival time.
Based on the stated processing and transit estimates, the overall expected fulfillment period is approximately 12–17 business days. This is a planning estimate calculated by combining the two stages; it is not a promise that every order will arrive within that period.
Taxes and Customs Clearance
Applicable taxes are included in the corresponding product prices under our current pricing arrangement. We have engaged logistics providers to handle the relevant customs-clearance procedures for covered shipments.
Customers are not required to make additional payments for the taxes and customs-clearance charges covered by this arrangement. The product price and checkout total should be reviewed before the order is submitted.
This description reflects the current shipping arrangement and does not create a promise about charges or services outside its stated scope.
Shipment Tracking
Once your order has been dispatched and tracking information becomes available, you can use the tracking details provided in the shipping notification or through the tracking channel made available for your order.
Tracking updates may not appear immediately after dispatch because carriers need time to receive and scan shipments. If tracking information remains unavailable or does not update for an extended period, please allow a reasonable processing interval before contacting our customer service team.
Please retain your order confirmation and tracking details so that the shipment can be identified if assistance is needed.
Delivery Delays, Lost Packages, and Transit Damage
Although we work to support timely delivery, transportation delays may occur because of carrier operations, severe weather, peak-season volumes, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated transit period, or the tracking status suggests that the package may be lost, please email contact@coraseren.com. You may also call our customer service number if you need assistance. We will review the available order and tracking information and help determine the appropriate next steps.
When furniture arrives, please check the package and product within a reasonable time. If you notice visible transportation damage, missing components, or an incorrect item, retain relevant packaging and order information and take photographs where practical. This information can help us assess the issue.
Signing for or receiving a package does not automatically remove any rights or remedies available under applicable law. Reports of damaged, defective, or incorrect products will be handled in accordance with our applicable return and refund policy and legal obligations.
Delivery Address Changes and Order Cancellation
Please check your shipping address carefully before submitting an order. If you need to correct an address after ordering, contact our customer service team as soon as possible. Whether a change can be made depends on the order's processing and shipping status, and changes cannot be guaranteed after dispatch.
If an order has not yet shipped, you may request cancellation. Once an eligible cancellation is accepted, a full refund will be issued for the canceled order. Orders that have already shipped generally cannot be canceled directly; please refer to our cancellation and return policies for the applicable options.
Submitting a request does not itself confirm that an address change or cancellation has been completed. Please wait for confirmation where applicable. Nothing in this section limits rights provided by applicable law.
Delivery Responsibilities and Receipt of Furniture
Customers are responsible for providing accurate delivery information and checking that the selected address is suitable for receiving the ordered furniture.
Please consider furniture dimensions, doorways, stairways, elevators, and other access limitations before purchasing. Assembly, indoor placement, removal of existing furniture, or other specialized delivery services are not included unless expressly stated in the relevant product or order details.
If a delivery issue occurs, please provide accurate information and cooperate reasonably with any inquiry needed to locate the shipment or assess the condition of the product. Our handling of delivery problems will remain subject to applicable law and the relevant order and after-sales policies.
Contact Information
For questions about shipping fees, order processing, tracking, delivery delays, or transportation damage, please contact us using the information below.
Email: contact@coraseren.com
Phone: +1 (386) 274-6083
Address: 6401 Saint Johns Ave #335, Palatka, FL 32177, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM