Order Cancellation Policy
At Coraseren, we understand that purchasing furniture often involves careful planning. If you need to change your plans after placing an order, our cancellation process is designed to clarify what can be requested, how cancellation decisions are handled, and when an eligible refund may be expected.
Cancellation Before Dispatch
If your order has not yet been shipped, you may submit a cancellation request to our customer service team.
Please provide your order number and the name used when placing the order so that we can identify the purchase. We will review the order's current fulfillment status before confirming whether cancellation can be completed.
If the cancellation is accepted before dispatch, the order will be canceled and a full refund of the amount paid for that order will be issued. Any refund will be returned through the original payment method, where possible.
Submitting a request does not automatically mean that the order has been canceled. Please wait for confirmation before treating the cancellation as complete.
Requests After Dispatch
Once an order has been handed over to the shipping carrier, it generally cannot be canceled through the standard pre-shipment cancellation process.
If your order has already been dispatched, contact our customer service team for guidance based on its current delivery status. Where cancellation is no longer possible, any return request will be handled under the applicable return conditions and relevant consumer protection laws.
Nothing in this section limits any cancellation, withdrawal, or other statutory right that may apply to your purchase.
How to Submit a Cancellation Request
To help us review your request efficiently, please provide the following information:
- Your order number
- The name associated with the order
- A brief statement that you wish to cancel the order
You may submit your request using the contact details at the end of this page. Requests are reviewed during customer service hours. Because fulfillment may continue while a request is being reviewed, we recommend contacting us as soon as you decide to cancel.
Refunds for Approved Cancellations
When a cancellation is approved before dispatch, we will initiate the refund within 2–3 business days after the cancellation has been confirmed.
After the refund is initiated, the funds are expected to appear in your original payment account within approximately 1–3 business days. The actual posting time may vary depending on the payment provider, card issuer, or financial institution.
The refund timeline consists of two separate stages: our processing period and the payment provider's posting period. The estimated arrival time is not a guarantee of the exact date the funds will become available.
If the refund has not appeared after the expected period, please check your payment account first. You may then contact us so we can review the refund status.
Orders That Cannot Be Canceled
A cancellation request may not be completed if the order has already entered a stage where shipment cannot reasonably be stopped. In such cases, our team will explain the available next steps based on the order status.
If a cancellation cannot be accepted, this does not automatically remove any return or refund rights available under applicable law. Any further handling will depend on the circumstances of the order and the relevant legal requirements.
Changes to an Order
If you need to correct a delivery address, change contact information, or request another order adjustment, please contact us promptly. Changes may be possible before fulfillment progresses too far, but they cannot be guaranteed after an order has been processed or dispatched.
For your protection, please do not submit complete payment card details when making a cancellation or order-change request.
Contact Information
For cancellation requests or questions about the status of a refund, please contact our customer service team.
Email: contact@coraseren.com
Phone: +1 (386) 274-6083
Mailing Address: 6401 Saint Johns Ave #335, Palatka, FL 32177, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM(Eastern Time, ET)