Returns & Refunds Policy

At Coraseren, we aim to make your furniture shopping experience clear and convenient. This policy explains how order cancellations, returns, refunds, and damaged or incorrect items are handled. We are committed to providing transparent procedures while respecting applicable consumer protection laws.

Order Cancellations

Orders that have not yet shipped may be canceled by contacting our customer service team. Once the cancellation is confirmed, a full refund will be initiated to the original payment method.

Orders that have already shipped generally cannot be canceled directly. However, you may still be eligible for a return, refund, or other remedy under this policy or applicable law. If you have a statutory right to withdraw from a purchase, that right will not be restricted solely because the order has shipped.

Return Eligibility

For standard returns offered as a customer service option, you may request a return within 14 days of receiving your item. Please contact us within this period to begin the return process.

Returned furniture should be in reasonable condition, with its included accessories and components. Please take care when inspecting or handling your purchase. The condition of the item, any damage beyond what is reasonably necessary to inspect it, and missing components may affect eligibility for a voluntary return or the amount refunded, where permitted by law.

The 14-day period described in this section is our standard return window. It does not represent a universal statutory withdrawal period for all purchases in the United States. Where applicable law provides additional or different rights, those rights take precedence.

Statutory Withdrawal and Consumer Rights

Certain transactions may be subject to specific statutory cancellation, withdrawal, refund, repair, replacement, or other consumer protection rights. These rights depend on the applicable law and the circumstances of the purchase.

Where a statutory withdrawal right applies, you may exercise it without providing a reason or obtaining our prior approval. We will not make the effectiveness of a valid statutory withdrawal dependent on discretionary approval or an explanation of your reasons.

Any statutory withdrawal period, its starting point, applicable refund deadlines, return-cost rules, and permitted grounds for temporarily withholding a refund will be determined in accordance with the law applicable to your transaction.

Nothing in this policy limits any non-waivable consumer rights, including legally required remedies for defective or nonconforming goods.

How to Request a Standard Return

To request a standard return, email contact@coraseren.com with your order number, the item you wish to return, and the reason for your request. Our customer service team will review the order details and explain the next steps if the request qualifies under our voluntary return conditions.

For a statutory withdrawal, you do not need to provide a reason. You may send a clear statement of your decision to withdraw by email within the applicable statutory period. Please include sufficient order information to help us identify your purchase, where reasonably possible.

Once the return arrangements have been confirmed, follow the instructions provided by our customer service team. Please package the furniture carefully to reduce the risk of additional damage during transit.

Return Shipping Labels and Costs

For approved standard returns, we will provide an electronic return shipping label for you to download and print. A printed label is not included in the original delivery package.

For standard returns requested for personal reasons, you may be responsible for reasonable return shipping costs if those costs have been disclosed in advance and charging them is permitted by applicable law. We do not impose an undisclosed fixed return-processing fee.

If an item arrives damaged during transit, has a manufacturing defect, or differs from the item ordered, we will cover reasonable return shipping costs where we are responsible for the issue, subject to applicable law.

If you cannot download or print the return label, contact us by email for assistance before sending the item back.

Damaged, Defective, or Incorrect Items

Please inspect your furniture when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us at contact@coraseren.com and include your order number and a description of the problem.

Photographs of the item, packaging, or shipping damage may help us assess the issue more efficiently. We may request reasonable supporting information where appropriate, but we will not use a photo requirement to exclude a remedy that you are legally entitled to receive.

Depending on the circumstances and applicable law, available resolutions may include a full refund, a partial refund, repair, replacement, or another legally required remedy. We will explain the proposed resolution and any necessary return instructions.

We do not offer exchanges as a standard convenience service. If you prefer a different item, you may return the original item if eligible and place a separate order. This approach helps us process refunds and new orders accurately. It does not limit any repair, replacement, or other remedy required by applicable law.

Return Inspection and Refund Eligibility

For standard returns that require the item to be sent back, we will inspect the returned furniture after receipt to confirm its condition and whether the applicable return requirements have been met.

Where permitted by law, a refund for a voluntary return may be adjusted if the item has sustained damage beyond what was reasonably necessary to inspect it, or if included components are missing. Any adjustment must have a lawful and reasonable basis. We will not automatically refuse a refund solely because an item has been unpacked or its packaging is imperfect.

This inspection process does not delay or override statutory rights or statutory refund deadlines. Where the law permits a refund to be withheld until goods are received or evidence of return is provided, we will follow the applicable requirements.

Refund Processing and Timing

Once an eligible returned item has been received and the necessary inspection has been completed, we will generally initiate the refund within 2–3 business days.

Refunds are normally issued through the original payment method. We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club. The available refund method will remain subject to applicable payment rules and consumer protection law.

After we initiate a refund, the funds are estimated to appear in your account within 1–3 business days. Actual posting times depend on your card issuer, payment provider, or financial institution and may take longer.

For canceled orders that have not shipped, a full refund will be initiated after the cancellation is confirmed. For statutory withdrawals or other legally regulated refunds, the applicable legal deadlines and any lawful conditions for withholding payment will take precedence over the standard processing estimates stated above.

If your refund has not appeared after the expected period, please contact your payment provider first. You may also email us with your order number so we can help confirm the refund status.

Contact Us

If you have questions about cancellations, returns, damaged items, or refunds, please contact our customer service team.

Email: contact@coraseren.com

Phone: +1 (386) 274-6083

Mailing Address: 6401 Saint Johns Ave #335, Palatka, FL 32177, United States

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM(Eastern Time, ET)

We will work to provide clear information and handle each request fairly and in accordance with applicable law.